Parts Ordering Procedures

TO PLACE A PARTS ORDER:
Click here to view the Parts Order Form
Fax your order: Toll Free Fax Line 1-800-284-PART (7278) 
E-Mail your order: parts@brother.com
Telephone your order: (901) 379-1080
Place your order on the Internet (http//www.brothersupport.com) password required.
Mail your order: Brother International Corporation, 7905 No. Brother Blvd. Bartlett, TN 38133 Attn: Parts Department

THE FOLLOWING INFORMATION MUST BE SUPPLIED WITH YOUR ORDER: Your Brother Account Number. Your Purchase Order Number. Part Numbers. Description and Model numbers will help confirm the correct items. 

Please Note: There is an automatic 25% restocking fee for any returned parts that were incorrectly ordered.

All orders over 10 line items (Stock Orders), should be faxed in. You will receive confirmation of your order within 24 hours.
How To Order Warranty Parts: Warranty parts that are less than $25.00 dealer price may be ordered at no charge using the National Parts Fax Order Form and supplying all required information. You will not receive an invoice and it is not necessary to return the defective part.

Required Warranty Information: Model, Serial Number and Date of Purchase of the product.
Customer Name, Address and Phone Number. Sales receipt or proof of purchase. Repairable modules, assemblies, ROM’s, some PC Boards, etc. are excluded from this program.

Note: If you receive an RMA# with the part(s) shipment, or an invoice for the part(s), the
defective part(s) must be returned to the Parts Department for credit to be issued. For assistance in obtaining part numbers, visit the Brother Support Web Site (http//www.brothersupport.com) or you may call our fax back system and receive by fax, information on commonly asked part numbers, Technical Tips and other useful information. The fax back system is accessible by calling 1-800-521-2846. A password is required for both the Brother Support Web Site and the technical information from the fax back system. Contact the nearest Technical Support department for your password. You may also request a Parts Order Form from the fax back system, Document #5012.

Continue to Parts Return Procedures ->

TO RETURN A PART(s) FOR CREDIT A RETURN AUTHORIZATION NUMBER (RA#) IS REQUIRED

You can obtain a “PARTS RETURN AUTHORIZATION REQUEST” form by calling our fax back system and request Document #50109. The fax back system is accessible by calling 1-800-521-2846. A password is required. Contact the nearest Brother Technical Support department for your password.

THE FOLLOWING INFORMATION MUST BE SUPPLIED ON THE “PARTS RETURN AUTHORIZED REQUEST” FORM:
Your Company Name
Your Fax Number
Your Telephone Number and Contact Person
Your Brother Account Number
Quantity and Part Number of the items being returned
Invoice or Control Number of the Original Order 
Reason for Return

FAX THE “PARTS RETURN AUTHORIZED REQUEST” FORM TO:
Fax 1-800-284-PART (7278)
You will receive a notification of your request within 24 hours.
After receiving your RA#, securely package the parts, include a copy of the “PARTS RETURN AUTHORIZATION REQUEST” form and provide proof of warranty. 
Note the RA# on the outside of the carton and on all paperwork. 

Ship them by a traceable method to:
Brother International Corporation
7777 No. Brother Blvd.
Bartlett, TN 38133
Attn: Parts Department